bet365cyFrequently Asked Questions
Users of bet365cy ask us about account setup, payment methods, game markets, and how to protect their account. This FAQ covers the questions we receive most often—from registration and KYC verification to deposits, withdrawals, and accessing our sportsbook and live-dealer tables.
This page answers our most common questions about opening an account, funding it, placing bets on football or live games, and managing your account settings. We have grouped these questions by topic so you can find what you need quickly.
Each question expands when you click it. Read through the relevant section for your question. If you do not find your answer here, you can reach our support team via live chat between 9 AM and 11 PM Indonesia time, daily. A team member will respond within subject to verification to two hours during business hours.
- Account and registrationhow to start, KYC verification, password recovery, login support
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and supportaccount protection, loyalty rewards, and contacting our team
Click any question below to read the answer. Our answers cover account setup, deposits, game rules, and account security. If your question is not answered here, our support team is available daily.
Account and registration
When you register on bet365cy, we ask for your username, email address, password, mobile number, and date of birth. You also agree to our terms and confirm that you are of legal age and reside in a jurisdiction where online wagering is permitted. Your mobile number is used for account recovery and optional push notifications about live-game updates and deposit confirmations. After you submit your registration details, we send a verification code to your email. Once you confirm that code, your account is created and you can log in. You will then be prompted to complete KYC verification before you can deposit funds or place bets.
We require two documents: a government-issued ID and proof of your current address. For your ID, upload a clear photo of your passport, national ID card, or driving licence—all four corners must be visible and legible. For address verification, provide a recent utility bill, bank statement, or government letter that shows your full name and current residential address dated within the last three months. Upload these documents via your account settings. Our compliance team reviews your submission within 24 hours. If the documents are unclear or incomplete, we will ask you to resubmit them. Once approved, your account is fully verified and you can deposit and withdraw funds.
On the login page, click the "Forgot your password?" link. Enter your email address or username, and we will send a password-reset link to your registered email. Follow the link, enter your new password (at least 8 characters, including a mix of letters, numbers, and symbols), and confirm it. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder. If you still cannot access your account, contact our support team via live chat and have your registered email and mobile number ready for verification.
Yes. bet365cy is fully optimised for Android and iOS devices. You can access it via your phone's web browser—simply visit bet365cy.net and log in as usual. We also recommend adding bet365cy to your home screen for faster access: in Safari (iOS) or Chrome (Android), tap the share menu and select "Add to Home Screen". This creates a shortcut that opens bet365cy in full-screen mode, making it feel like a native app. If you prefer a dedicated Android app, you can download our APK directly from the account settings on the website. All features—sportsbook, live dealer, slots, esports—work seamlessly on mobile.
Payments and transactions
If your deposit fails—for example, due to insufficient funds, network timeout, or an issue with your payment method—your money will be returned to your original payment method within one to three business days. Your bet365cy account balance will not be debited. If you were charged but the funds do not appear in your account, check your transaction history in bet365cy: click Account > Transaction History to see the status. If it shows "Failed" or "Pending", the funds are being processed back to you. If you see "Completed" but your balance is not updated, contact our support team and provide your transaction ID (shown in your transaction history). We will investigate within 24 hours. Do not attempt the same transaction twice in a row, as this may cause duplicate charges.
bet365cy does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee depending on your account type and location. For example, if you deposit via bank transfer (BCA, e-wallet, mobile banking, or local payment), your bank may apply a transaction fee; online payment, e-wallet, mobile banking, and local payment typically do not charge fees for transfers to bet365cy. Before you deposit, check with your payment provider about any applicable charges. Your withdrawal is processed fee-free by bet365cy. The funds reach your registered payment method within one to two business days. If you withdraw during a public holiday (such as Idul Fitri or Idul Adha), processing may take one additional day.
The minimum deposit is our welcome offer and the maximum is our welcome offer per transaction. These limits apply to all payment methods—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. If you reach your maximum limit and wish to deposit more, you can place another deposit after the first one is completed. Some payment providers (such as banks in Jakarta or Surabaya) may enforce lower daily or monthly limits on your end; if your deposit is blocked, contact your bank directly. We recommend starting with a smaller deposit to confirm your payment method works, then increasing amounts as needed.
Withdrawals are processed within one to two business days after we receive your request. Your funds then reach your registered bank account or e-wallet (mobile banking, local payment, online payment, e-wallet) within one additional business day, depending on your bank or payment provider. If you withdraw on a Friday evening or during a public holiday such as Idul Adha or Imlek, processing begins on the next business day. In rare cases—for example, if your withdrawal triggers additional security review—we may contact you for extra verification, which can add one day. Once your withdrawal is approved, you will see a notification in your account and receive a confirmation email with the transaction ID.
Game rules and markets
bet365cy covers football across major domestic and international tournaments. We offer betting on Indonesia's Liga 1, Piala Indonesia, and Piala AFF, as well as AFC Champions League and regional qualifiers. International coverage includes the English Premier League, Champions League, Copa America, and World Cup qualifiers. Live betting is available during matches—you can place bets on the next goal, total goals, corner count, and other in-play events. We also list odds on badminton tournaments (including Indonesian national championships) and MotoGP races. Each market shows current odds, historical trends, and live score updates. Use the search bar to find a specific match or use our "Live Now" filter to see all active games with live-betting options available.
Yes. You can place multiple selections in a single bet slip and combine them into a single parlay bet (called an accumulator). Select multiple events—for example, a Liga 1 match outcome, a live-dealer roulette result, and an esports match—and add them to your bet slip. Each selection appears as a separate line. You can adjust the stake for the entire parlay or remove individual selections. The odds multiply together, so your potential payout is higher but your risk is also higher (all selections must be correct for your bet to win). You can also place separate individual bets on different events simultaneously by clicking "Place Bet" for each one instead of combining them.
bet365cy sets minimum and maximum stake limits per bet to ensure fair play and manage risk. The minimum stake is typically our welcome offer per selection, and the maximum single-bet stake is our welcome offer for most markets. For parlay bets (multiple selections combined), the maximum total stake is also our welcome offer. These limits may vary slightly depending on the sport, event type, and market volatility. For example, live bets during high-profile matches may have adjusted limits. You can view the applicable limits on the bet-slip page before you place your bet. If you need to adjust limits for account protection purposes, contact our support team.
Security and support
If you cannot log in, see unauthorised transactions, or notice unusual account activity, contact our support team immediately via live chat or email. Do not share your password or account details with anyone. If your account is locked, we will ask you to verify your identity by confirming your registered email, mobile number, and the last four digits of your payment method. Once verified, we can unlock your account or reset your password. If you suspect fraud—for example, if someone withdrew funds without your permission—we will review your transaction history and, if applicable, initiate a refund. In the meantime, change your password from a secure device, and consider enabling two-factor authentication (if available) for added protection.
You can contact us via live chat (9 AM to 11 PM, Indonesia time, daily), email, or the in-app support form. For live chat, log in to your account, click the Help icon, and select "Chat with us". A team member will respond within subject to verification to two hours. For email, go to the Contact page, select your issue type (account, payment, game rules, security), and describe your issue. Include your username and account email so we can locate your account quickly. We respond to emails within 24 hours on business days. For urgent issues (locked account, missing funds, suspected fraud), live chat is fastest. Keep your ticket number (provided in the chat or email) for reference when following up.
Our loyalty programme rewards you for your activity on bet365cy. Every bet, deposit, and game played earns you points. As you accumulate points, you move up through tiers—Bronze, Silver, Gold, and Platinum—each with increasing benefits. Higher tiers unlock exclusive perks: faster customer support, higher bet limits, cashback on losses, and special promotions during tournaments such as Piala AFF or Liga 1. Your current tier and points balance are shown in your account dashboard under "Rewards". Points do not expire as long as your account remains active. You can view detailed tier benefits by clicking "Learn more" in the Rewards section. Tier status is recalculated monthly based on your activity over the previous 30 days.